TrueBnB

Privacy Policy

TrueBnB ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

1. Information We Collect

Personal Information

• Email address (for account creation)
• Display name
• Profile information (bio, location)
• Photos you upload for reviews

Usage Information

• App usage statistics
• Search queries
• Reviews and ratings you submit
• Comments you post

Device Information

• Device type and operating system
• App version
• Location data (with your permission)

2. Data Safety & Security

Data Collection & Usage

• Account Data: Email and profile information are stored securely and used only for app functionality
• Content Data: Reviews, photos, and community posts are stored to provide the core app experience
• Analytics Data: Anonymous usage statistics help us improve app performance and user experience
• Location Data: Only city-level location is stored, never precise coordinates

Data Sharing & Third Parties

• No Data Sales: We never sell, rent, or trade your personal information
• Limited Sharing: Data is only shared with your explicit consent or as required by law
• Service Providers: We use trusted third-party services for hosting, analytics, and notifications
• Legal Requirements: Data may be disclosed if required by law or to protect user safety

Data Security Measures

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can view user data
• Regular Audits: We regularly review and update our security practices
• Incident Response: We have procedures in place to respond to any security incidents

Data Retention & Deletion

• Account Data: Retained while your account is active
• Content Data: Retained to maintain app functionality and community
• Deletion: You can delete your account and all associated data at any time
• Backup Data: Deleted data is removed from backups within 30 days

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the TrueBnB service
• Process your reviews and recommendations
• Improve our app functionality
• Send you updates and notifications
• Ensure app security and prevent fraud

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in app operations

5. Location Information

TrueBnB may request access to your device's location services to enhance your experience. Here's what you need to know:

• City-Level Only: We only collect and store general location information (city, state, country) - never your exact coordinates
• Optional Feature: Location access is completely optional and can be disabled at any time in the app
• Local Processing: GPS coordinates are processed locally on your device and converted to city names before any data leaves your device
• Manual Override: You can always manually select your location from our curated list instead of using GPS
• Community Posts: Location is used to show you relevant community discussions and posts from your area
• No Tracking: We do not track your movements or create location history
• Privacy First: Your precise location is never stored, shared, or transmitted to our servers

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Opt out of communications
• Disable location services at any time

8. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data at any time.

9. Children's Privacy

TrueBnB is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Users

If you are using TrueBnB from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the app and updating the "Last updated" date.